Let’s get Lucy working smoothly.

Common troubleshooting

• Close and reopen Lucy, then check that your device has a stable internet connection if the feature you are using requires one.
• Make sure your device is running a current version of its operating system and that Lucy is up to date.
• If a feature is still not working, restart your device and try again.

Camera permission

Lucy uses the camera for reaction video recording. When prompted, allow camera access to use that feature. If you previously denied access, open your device’s Settings, find Lucy, and turn on Camera permission.

Microphone permission

Lucy uses the microphone for audio recording and translation interactions. When prompted, allow microphone access. If access was denied, open your device’s Settings, find Lucy, and turn on Microphone permission.

Purchases and Pro access

If you purchased Pro access but it is not showing, confirm that you are signed in to the same App Store or Google Play account used for the purchase. Then reopen Lucy and check again. Do not purchase again while you are troubleshooting a missing entitlement.

Restore Purchases

Use Lucy’s Restore Purchases option. Restore requests must use the same store account that made the original purchase. If the purchase still does not appear, restart the app and try once more.